FAQ's
FREQUENTLY ASKED QUESTIONS
Q: Are all products handmade?
A: Yes, every rakhi and gift hamper at The Crazy Owl is handcrafted by hand in Ahmedabad.
Q: Will my order arrive before Raksha Bandhan?
A: Orders placed before August 24 are guaranteed to arrive before August 29. Order early to avoid delays.
Q: Do you deliver pan India?
A: Yes, we ship to all cities and towns across India via Shiprocket.
Q: How do I track my order?
A: Once your order ships you will receive a tracking link via SMS automatically on your registered mobile number.
Q: What payment methods do you accept?
A: We accept UPI, Credit Cards, Debit Cards, and Net Banking via Razorpay. All payments are 100% secure.
Q: Can I customize a rakhi or hamper?
A: Yes, DM us on Instagram or WhatsApp us at +91-9427806819 for custom orders.
Minimum 3-5 days advance notice required.
Q: What if my order arrives damaged?
A: WhatsApp us within 24 hours of delivery with your order number and a photo. We will send a replacement within 3-5 business days.
Q: Can I cancel my order?
A: Orders can be cancelled within 12 hours of placing. After that production begins and cancellation is not possible.
Q: Do you take bulk orders?
A: Yes, we take bulk orders for weddings, corporates, and occasions. WhatsApp us at
+91-9427806819 for bulk pricing.
Q: How much are shipping charges?
A: Shipping charges are calculated at checkout based on your location and
order weight.